Frequently asked questions
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Ordering
How do I place an order?
Set your delivery location, browse shops near you, add items to your cart, and check out. You'll get an order confirmation as soon as the shop accepts.
Why don't I see any shops?
Shops only appear if you're inside their delivery radius. Try setting your delivery location to a different address, or check back later as more shops join.
Can I order from multiple shops at once?
Each order is fulfilled by one shop, so multiple shops in your cart create separate orders.
Delivery
How fast is delivery?
Most local orders arrive within 30–90 minutes. Exact ETAs depend on the shop's preparation time, courier availability, and your distance.
Can I track my order?
Yes — open the Orders page to see live status from confirmation to delivery.
What if no one is at the delivery address?
The courier will call you. If you can't be reached, the order may be returned and a partial refund issued (delivery fee is not refundable).
Payments
Which payment methods are supported?
UPI, debit/credit cards, and cash on delivery (where the shop offers it).
Is online payment safe?
Payments are processed by PCI-compliant partners. WebKada never stores your card or UPI PIN.
Returns & refunds
Something is wrong with my order — what do I do?
Open the order in Orders, tap "Report an issue" within 24 hours, and the shop will respond. See the Return Policy for details.
How long do refunds take?
UPI / card refunds typically settle in 5–7 business days. Cash on delivery refunds are issued to wallet credit or via UPI on request.
Account
How do I create an account?
Tap Create an account and enter your name, phone number, and a password. Email is optional.
I forgot my password.
Use the Forgot password page to receive a reset link.