Return & Refund Policy

Because WebKada delivers from neighbourhood shops, our return policy is designed to be quick and local. Please report any issue at the time of delivery whenever possible — this gives us the best chance of resolving it on the spot.

1. Eligible returns

You may request a return or replacement in the following cases:

• Wrong item delivered.
• Damaged, expired, or spoiled item received.
• Missing item from a multi-item order.
• Sealed manufactured product with a clear defect.

2. Items not eligible for return

• Perishables (fruits, vegetables, dairy, prepared food) once accepted at delivery without complaint.
• Personal hygiene or intimate-use products if the seal is broken.
• Items damaged after delivery due to mishandling by the customer.
• Custom-prepared or made-to-order items.

3. How to request a return

1. Open the order in your Orders page.
2. Tap "Report an issue" and choose the affected items.
3. Add a short note and a photo of the item if possible.
4. Submit within 24 hours of delivery.

4. Resolution & refunds

• The Vendor reviews your request, usually within a few hours.
• Approved refunds are issued to your original payment method.
• UPI / card refunds: typically within 5–7 business days.
• Cash-on-delivery: refunded to wallet credit or via UPI on request.
• Replacements (when stock allows) are dispatched on the next available delivery slot.

5. Cancellations

You can cancel an order for free until the Vendor accepts it. Once the Vendor has started preparing or packing your order, cancellations may not be possible or may incur a partial charge for already-prepared items.

6. Need help?

If something isn't resolved, write to support@webkada.in with your order ID and we'll step in.