Shipping & Delivery Policy
Last updated: 23 July 2026
1. Delivery area
WebKada is a hyperlocal service. Each shop sets its own delivery radius (geofence). You will only see shops that deliver to your selected location, and orders cannot be placed to addresses outside that radius.
2. Delivery time
- Most orders are delivered within 30 to 90 minutes of confirmation.
- Some shops offer scheduled delivery slots later in the day.
- Delivery times are estimates and may change due to weather, traffic, courier availability, or shop preparation.
3. Delivery charges
- Delivery fees are shown clearly at checkout before you confirm payment.
- Fees may vary by distance, order weight, time of day, and shop policy.
- Some shops offer free delivery above a minimum order value.
4. Order tracking
You can track every order from the Orders page — statuses include Placed, Accepted, Preparing, Out for delivery, and Delivered.
5. Failed deliveries
- If you are unreachable when the courier arrives, they will wait up to 5 minutes and then attempt to call you.
- Repeated failed delivery attempts may result in the order being returned to the shop.
- Delivery fees are non-refundable for failed deliveries caused by an incorrect address or unavailable customer.
6. Wrong address
Please double-check your delivery address before confirming. Address changes are not possible once a courier has been dispatched. You may need to cancel and re-order.
7. Damaged or missing items
See the Return & Refund Policy for the process to report damaged, missing, or wrong items.
8. Contact
For delivery-related issues, email support@webkada.in with your order ID.